Frequently Asked Questions
Welcome to the Luxedet Frequent Asked Questions (FAQ) Page
We’re here to answer your questions and ensure you have the best shopping experience. If you need further assistance, please don’t hesitate to contact us.
Question #1: How long will it take to receive my order?
Answer: Here are our estimated delivery times:
- Handling time: 1-2 business days
- Transit time: 6-8 business days
- Estimated delivery time: 7-10 business days
For more details, please refer to our Shipping Policy
Question #2: Do you offer free shipping?
Answer: Yes, we offer free shipping on all orders within the United States. For more information, please check our Shipping Policy
Question #3: Where is the Luxedet located?
Answer: Luxedet is an online home furniture store that operates throughout the United States. We don’t have a physical showroom — instead, we offer a wide selection of stylish and modern furniture for your home through our online platform, making it convenient to shop from anywhere in the U.S.
Question #4: What if I receive a defective product?
Answer: If you receive a defective item, we’ll replace it at no cost. Please contact us and return the item within 90 days. For more information, see our Return Policy
Question #5: Can I cancel my order after it’s placed?
Answer: You may cancel your order within 24 hours of placing it. If more time has passed, contact us — we may still be able to cancel it if it hasn’t shipped yet.
Question #6: What is your return policy?
Answer: We offer a 90-day return policy on eligible items. For complete details, visit our Return Policy page.
Question #7: When will I get my refund after returning a product?
Answer: Once we receive and inspect your return, we process refunds within 3–5 business days. Depending on your bank, it may take up to 7 business days to appear in your account.
Question #8: Do you offer any warranties or guarantees on your products?
Answer: We offer a 90-day return window on all eligible purchases. For more information, refer to our Return Policy.
Question #9: How can I contact customer support?
Answer: You can reach our customer support team through the Contact Us page or by emailing us at support@luxedet.com
Question #10: Do you ship internationally?
Answer: No, we currently ship exclusively within the United States.
Question #11: Do you have a physical store location I can visit?
Answer: We are an online-only store, which allows us to offer the best prices and a wide selection of products.
Question #12: Can I place a bulk order for my business or organization?
Answer: Yes, we accept bulk orders. Please contact our customer support team for details.
Question #13: What is the process for exchanging a product?
Answer: For detailed information about product exchanges, please refer to our Return Policy
Question #14: How can I track my order?
Answer: You can track your order through the Track Order page on our website.
Contact Information:
Store name: Luxedet
Email: support@luxedet.com
Phone: +16024418878
Address: 304 S. Jones Blvd, Las Vegas, NV 89107, United States
Customer service: Mon–Fri, 9:00 AM – 5:00 PM (PT)
We do our best to reply to your e-mail within 1-2 business days.